The EmbroideressFriday, October 07, 2005
Bad Things Happen
We've recently been through another round of natural disasters here in the US. Soooo it's time to remind folks about our disaster policy.
When individual stitchers lose copies of our books and designs in a natural disaster -- flood, tropical storm, fire, earthquake, tornado, or a meteor landing on their house, we simply replace those designs at no cost to the stitcher. They can have been purchased from us or any retailer.
As to shops, we give a spending credit so they can replace stock. They don't have to be previous direct customers of us.
This became our policy when some years ago a stitcher attended a Rocky Mountain Regional EGA seminar and was replacing items lost in the deadly Los Alamos Fires.
When individual stitchers lose copies of our books and designs in a natural disaster -- flood, tropical storm, fire, earthquake, tornado, or a meteor landing on their house, we simply replace those designs at no cost to the stitcher. They can have been purchased from us or any retailer.
As to shops, we give a spending credit so they can replace stock. They don't have to be previous direct customers of us.
This became our policy when some years ago a stitcher attended a Rocky Mountain Regional EGA seminar and was replacing items lost in the deadly Los Alamos Fires.
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